MPAC Service

Concierge & Lifestyle Services

Your bilingual command centre in Melbourne — so you focus on decisions, not logistics.

You've just landed in a new country. You don't know the roads, the systems, the language of bureaucracy. Every bank appointment, school enrolment, and government office feels like a full-day expedition. Meanwhile, you're supposed to be making million-dollar decisions about property and business.

MPAC's Concierge division exists to solve exactly this. A bilingual Personal Assistant who handles your admin, your phone calls, and your appointments. A private Concierge Driver who knows every suburb, every shortcut, and every parking trick in Melbourne. And for families who need to split up — dad inspecting businesses while mum tours schools — we deploy a Dual Driver setup so nobody wastes a minute.

This isn't a luxury. For families making $500K-$5M+ decisions in a 5-day window, it's the highest-ROI investment you'll make.

The Hidden Cost of "Doing It Yourself"

We've seen it too many times. A family flies to Melbourne for a week of property inspections and school visits. They rent a car, plug in Google Maps, and spend half their time stuck in traffic, lost in unfamiliar suburbs, or circling for parking outside a solicitor's office. They miss an appointment because they underestimated Melbourne traffic. They can't communicate clearly with a real estate agent. They waste an entire morning at a Centrelink office because they didn't know they needed a specific document. The cost? It's not just the wasted hours — it's the missed property, the school that closed enrolments while they were lost, the business sale that went to someone who showed up on time. For high-net-worth families making time-sensitive decisions, logistical friction is the most expensive mistake.

Your Melbourne Command Team

Personal Assistant — $200/hr

Bilingual (EN/VI/Mandarin) assistant who accompanies you to bank appointments, government offices, school enrolments, and real estate meetings. Handles phone calls, form-filling, translation, and admin coordination. Minimum 2 hours ($400).

Concierge Driver — $79/hr per person

Private driver who knows every suburb, every shortcut. Drives you to inspections, solicitor meetings, school visits, and airport transfers. Not a taxi — a knowledgeable guide who briefs you on each suburb as you drive through. Minimum 2 hours ($158pp).

Dual Driver Setup — For families who split

Dad inspecting 3 businesses in the west while Mum tours schools in the east? We deploy two drivers with two vehicles so both agendas run in parallel. Double the ground covered in half the time. Most popular with families on 3-5 day reconnaissance trips.

VIP Week Package — $3,800

Dedicated PA (20hrs) + Driver (40hrs) for your entire Discovery Week. One team, one WhatsApp group, zero coordination stress. Includes airport pickup/dropoff, daily itinerary management, and a summary action plan on departure. Save $1,160 vs booking separately.

The Detailed Process

A bilingual professional who handles everything from bank appointments to FIRB paperwork — so you can focus on decisions, not admin.

Accompanies you to bank, government offices, school enrolments, real estate meetings
Handles phone calls, form-filling, and admin on your behalf
Translation and cultural briefing during professional meetings
Coordinates with solicitors, accountants, and agents on your timeline
Available for ongoing settlement support — not just the first visit

Real Scenarios

The Tran Family — 4 Days, 23 Appointments, Zero Stress

The Trans flew in from Hanoi for a 4-day reconnaissance trip. They needed to visit 6 properties, 3 schools, 2 businesses for sale, open a bank account, meet a migration agent, and tour a childcare centre. Without MPAC Concierge, that's at least 3 wasted days on logistics alone. With our Dual Driver setup, Mr. Tran spent Day 1-2 inspecting properties and businesses in Sunshine, Footscray, and Werribee with Driver A, while Mrs. Tran toured schools and childcare in Glen Waverley and Clayton with Driver B. Their PA coordinated all appointments, handled the ANZ bank account opening (including translation and document prep), and managed the family's WhatsApp group with real-time updates. By Day 4, they'd completed 23 scheduled activities. They left Melbourne with 3 property shortlists, a school acceptance letter, a migration agent engagement, and a business due diligence package. Their investment? $2,400 in concierge fees that unlocked $1.2M in confident decisions.

Single Investor — "I Don't Speak English Well Enough"

A solo investor from Ho Chi Minh City had strong English reading skills but struggled with spoken conversations — especially with Australian accents and legal/financial jargon. He booked our PA for 3 days during his property inspection week. The PA joined every meeting — real estate agents, solicitors, accountants, bank managers — and provided real-time Vietnamese interpretation for technical discussions. When the solicitor explained a Section 32 vendor statement, the PA broke it down in Vietnamese and made sure the client understood every clause before signing. The client later told us: "Without the PA, I would have signed things I didn't fully understand. That's a $800K risk for a $1,200 investment."

Grandma Thao — Elderly Mother Visits Her Children in Melbourne

Mrs. Thao, 72, flew alone from Saigon to visit her daughter's family in Melbourne. Her daughter couldn't take time off work for the first two days. Mrs. Thao speaks no English, had never used a smartphone for navigation, and was anxious about being alone in a foreign city. MPAC provided a Vietnamese-speaking driver for 2 days ($79/hr, 6 hours/day = $948 total). Day 1: The driver took Mrs. Thao to Springvale's Vietnamese precinct — she bought ingredients for phở at the market, visited the Buddhist temple, and had cà phê sữa đá at a Vietnamese cafe. She felt completely at home. Day 2: The driver accompanied her to a GP appointment (bilingual interpreter arranged), then took her to visit her grandson's school for a surprise pickup. Mrs. Thao later told her daughter: "I was so scared before I came. But that driver treated me like his own mother. I felt safe every minute." For the cost of two restaurant dinners in Saigon, Mrs. Thao had two days of independence, safety, and dignity in a foreign country.